loopyPrivacy Policy

This page describes what we collect when you use loopy and how we keep that data protected. We at loopy take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a wager, we collect personal and financial information. We use this data only to operate your loopy account, process your transactions, verify your identity, and comply with legal obligations.

Our loopy platform does not sell your data to third parties for marketing. We share information only with payment processors, identity-verification services, and legal authorities when required by law. This policy explains what we collect, how we use it, and your rights regarding your loopy account data.

What we collect on loopy

Account information we collect

When you create a loopy account, we collect your email address, username, password, and phone number. We use this information to authenticate your loopy login and send you account notifications. We do not share your loopy email or phone number with third parties unless required by law.

Identity verification data

On your first deposit to loopy, we verify your identity (KYC). We collect your full name, date of birth, ID number (KTP, passport, or equivalent), and proof of address (utility bill, bank statement, or government document). We use this data to confirm you are who you claim to be and to comply with anti-money-laundering (AML) regulations. Our loopy verification process is handled by certified third-party providers who follow strict data-protection standards. We retain your loopy KYC data for as long as your account is active, plus seven years for regulatory compliance.

Payment and transaction data

When you deposit or withdraw on loopy, we collect transaction details: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the date, and the status (pending, completed, or failed). We use this data to process your loopy transactions, reconcile your account balance, and detect fraud. We retain loopy transaction records for at least seven years for regulatory and audit purposes.

Gameplay and betting data

We record every bet you place on loopy—the game type, the amount wagered, the outcome, and the timestamp. We use this data to calculate your loopy account balance, generate your play history, and detect unusual patterns that might indicate fraud or problem gambling. We do not use your loopy gameplay data for marketing or profiling.

Device and usage data

We collect information about the device you use to access loopy: your device type (Android, iOS, or desktop), your IP address, your browser type, and your approximate location (city level, not street address). We use this data to optimize the loopy platform for your device, detect security threats, and comply with jurisdiction restrictions. We do not track your precise location.

Our loopy privacy practices

How we use your loopy data

We use your loopy data for these purposes only:

• To operate your loopy account and process your deposits and withdrawals.
• To verify your identity and comply with KYC and AML regulations.
• To calculate your loopy account balance and generate your play history.
• To detect fraud, money laundering, and problem gambling patterns.
• To respond to your loopy support requests and resolve disputes.
• To comply with legal obligations and court orders.
• To improve the loopy platform's security and performance.

Third parties we share loopy data with

We share your loopy data only with:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet receive your transaction details to process your deposits and withdrawals.
• Identity-verification providers: Third-party KYC services verify your loopy identity and store your verification data on our behalf.
• Fraud-detection services: We use external fraud-detection tools to monitor loopy accounts for suspicious activity.
• Legal authorities: We disclose loopy account data to law enforcement, tax authorities, or courts when required by law or a valid legal order.

Your rights regarding loopy data

You have the right to access, correct, or delete your loopy account data. You can request a copy of all data we hold about you by contacting our loopy support team. You can update your loopy account information (email, phone number) directly in your account settings. If you want to delete your loopy account and all associated data, contact our support team—we will delete your data within 30 days, except where we are required by law to retain it (typically seven years for transaction records).

Cookies and tracking on loopy

Our loopy platform uses cookies to remember your login session and your preferences. We use analytics cookies to understand how players use loopy and to improve the platform. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but this may affect your loopy experience. We do not use third-party tracking pixels or beacons on loopy.

Data retention on loopy

We retain your loopy account data for as long as your account is active. After you close your loopy account, we retain your transaction records for seven years for regulatory compliance. We delete your personal data (name, ID number, address) within 30 days of account closure, unless we are required by law to retain it longer. We retain your loopy gameplay data (bets placed, outcomes) for seven years for audit and dispute-resolution purposes.

Data security on loopy

We protect your loopy data using SSL/TLS encryption, firewalls, and regular security audits. Our loopy servers are located in secure data centres with physical access controls. We require two-factor authentication (2FA) for loopy account access. We do not store your payment card details on our loopy servers—payment processing is handled by certified third-party providers. If we discover a data breach affecting loopy accounts, we will notify affected users within 72 hours.

International data transfers

Our loopy servers may be located outside Indonesia. When you use loopy, your data may be transferred to and stored in other countries. By using loopy, you consent to this international transfer. We ensure that all loopy data transfers comply with data-protection standards equivalent to Indonesian law.

Contact us about loopy privacy

If you have questions about our loopy privacy practices, want to access your loopy data, or want to file a complaint, contact our loopy support team via live chat in the app or website. We will respond to your loopy privacy request within 14 days. If you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, you can also reach out to our regional support team.

Changes to this loopy privacy policy

We may update this loopy privacy policy from time to time. We will notify you of material changes by email or by posting a notice on the loopy platform. Your continued use of loopy after changes are posted means you accept the updated policy. We encourage you to review this loopy privacy policy regularly.

Related pages on loopy

Final note on loopy privacy

We at loopy are committed to protecting your data and respecting your privacy. We collect only the information we need to operate your loopy account, process your transactions, and comply with legal obligations. We do not sell your data, and we use industry-standard encryption and security practices to keep your loopy information safe.

If you have any questions about how we handle your loopy data, contact our support team. Our loopy services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.