loopy Casino & Sportsbook FAQ

We at loopy operate in supported jurisdictions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Our loopy service is available only where local law permits online wagering. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. If you are unsure whether loopy is available in your location, contact our support team before creating an account. Our loopy legal notice sets out full jurisdiction details.

On the loopy login page, click "Forgot password?" and enter your email address. We will send you a password-reset link to your email within minutes. Click the link and create a new password. Your new loopy password must be at least 8 characters and include letters, numbers, and symbols. If you do not receive the reset email, check your spam folder or contact our loopy support team. We can verify your identity and send a new reset link. For security, never share your loopy password with anyone, including our support staff.

Log into your loopy account and go to Account Settings. You can update your email, phone number, and notification preferences. You can also enable two-factor authentication (2FA) for extra security. If you want to pause your loopy account temporarily, contact our support team—we can suspend your account for a period you specify. During suspension, you cannot log in or place bets on loopy. Your account balance remains safe. To reactivate your loopy account, contact support again. For permanent account closure, we can delete your loopy account after processing any outstanding transactions.

Yes. We at loopy support deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment virtual-account transfers. When you choose a bank transfer on loopy, we generate a unique virtual-account number for your deposit. Transfer the amount from your bank app to that loopy virtual account. Your deposit settles within minutes. For withdrawals, we transfer your loopy balance back to the bank account you registered. Bank transfers on loopy are secure and encrypted. We also support e-wallet deposits via online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for faster processing. Choose the payment method that suits you best.

If your loopy deposit does not complete, check your bank or e-wallet app to confirm whether the money was deducted. If the money left your account but did not appear on loopy, contact our support team with your transaction ID. We will investigate and credit your loopy account within 24 hours. If the money was not deducted from your account, the transaction failed—try again with a different payment method or contact support. For withdrawals, if your loopy withdrawal is pending after 24 hours, contact support. We will check the status and reprocess if needed. Never attempt the same transaction twice in a row.

New loopy users should read our terms and conditions before placing any bets. Our loopy terms cover account eligibility, deposit and withdrawal rules, game rules, and dispute resolution. For live-dealer games on loopy (blackjack, roulette, baccarat, Dragon Tiger), each game has specific rules displayed in the loopy app. For football betting on loopy, understand that odds change and bets are settled based on official match results. For slot games on loopy (Aviator, Sweet Bonanza, Gates of Olympus), each game has an RTP percentage displayed in the loopy app. Read the loopy legal notice for jurisdiction information. Our loopy privacy policy explains how we handle your data.

If you have a loopy promotion code, enter it during account registration or in your Account Settings under "Promotions." On loopy, promotion codes are case-sensitive—enter them exactly as provided. Once you apply a loopy promotion code, the offer is credited to your account. Read the terms of each loopy promotion to understand any wagering requirements or game restrictions. Promotion codes on loopy expire after a set date. If your loopy promotion code is not working, contact our support team with the code and the date you received it. We will verify and apply it manually if valid.

Open a loopy support ticket by clicking "Help" in the app or website and selecting "Contact Support." Describe your issue clearly and include your loopy username. Our loopy support team responds to tickets within minutes during business hours and within a few hours outside peak times. For urgent loopy issues, use live chat—our team is available 24/7. You can also email our loopy support address with your account details and issue description. We will send you a ticket number and keep you updated on the loopy support process. Save your ticket number for reference.